AI Agents

For more than two decades, NetSuite has been the reliable engine powering the operations of mid-market firms and sprawling enterprises alike. Its robust back-end has…

If you’ve ever tried to get Salesforce to bend to your will, you know it can feel like wrangling a wild horse while someone shouts…

Customer service leaders have wanted the same thing for years: a clean way to capture every request, route it to the right person, meet response…

The functions provided by customer relationship management (CRM) have proven to be an essential instrument in company operations. They’re where we keep important info, track…

Automated customer retention means using tech, specifically software and artificial intelligence, to keep your current customers happy and loyal. The goal is to do this…

Texting a company at midnight and getting a reply in seconds, or ordering your Tuesday latte from an inviting app that remembers your previous orders,…