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Definition A Customer Invoice in SAP is a binding financial statement indicating amounts receivable from a customer. These amounts may result from the delivery of…

A WBS Element (Work Breakdown Structure Element) in SAP is a fundamental component used to structure and manage projects. It represents a specific task—or a…

In SAP, Activity Management is designed to help businesses document and manage all interactions with business partners. Whether it’s an email, phone call, meeting, or…

Automated Incident Management is the use of software tools and artificial intelligence to detect, respond to, and resolve IT or system incidents (like outages, bugs,…

In SAP’s Interaction Center (IC), the Interaction Record plays a central role in documenting and managing customer engagements. It provides a structured screen for agents…

The SAP Business Partner (BP) model is a central component in SAP S/4HANA that consolidates customer, vendor, and contact data into a unified structure. It…