Driivz Connects Salesforce Service Cloud and Jira in Both Directions
Driivz turns support escalations in Salesforce Service Cloud into Jira tickets automatically with Noca. Bug resolution statuses, comments and developer updates sync back to the Salesforce case in real time.
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The Challenge
Support and R&D at Driivz worked in separate systems, so escalations and bug updates had to be copied by hand.
How Driivz Uses Noca
✔ Escalation cases in Salesforce Service Cloud create Jira development tickets automatically.
✔ Bug resolution statuses, comments and developer updates sync back to Salesforce.
✔ The integration runs bi-directionally in real time.
The Result
Support and development stay aligned without copying data between systems.
Noca Products Used
Integration Platform, Noca Flows (Workflow Automation)
Connected Systems
— Michael S., Driivz
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